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ADSL
Q: Can I install ADSL on a prepaid telephone line?
A: No, unfortunately not
Q: Is my telephone line ADSL enabled already?
A: You will need to contact Telkom to confirm
Q: Will I get an email account with my ASDL?
A: Yes, you will get yourname@iconnection.co.za
Q: How long will it take from I sign up to I get activated?
A: You will be activated within 24 hours
Q: What happens if I run out of bandwidth?
A: You give our friendly consultants a call and they will gladly assist you in Topping up.
Prices:
The amount can go through on your debit order.
Q: Can I upgrade or downgrade my package at any given time?
A: Yes, just give our technicians a call and they will gladly assist
Q: What is the difference between Shaped & Unshaped ADSL?
A: Shaping is the act of giving one protocol (such as email) a higher priority than another protocol (such as instant messengers, like MSN). It should be noted that Telkom controls the network shaping and not iConnection.
The shaped ADSL packages favor what Telkom considers to be "business protocols" over
"non-business protocols." The protocols used for email, web browsing, and normal downloads accomplished with either a web browser or an FTP program are given priority over other protocols. When the network is busy, protocols other than those mentioned here are treated as less important and, in
effect, will simply operate slower. For most people, this doesn’t present a significant problem. However,
for those who use their internet connection for things such as online gaming, international share trading, Forex trading, Skype, and other applications that use non-standard protocols, the effect is that the performance of their connection suffers and can sometimes be unusable for these purposes.
Unshaped packages treat all protocols the same and provide the best possible performance for online gaming, online trading, VOIP, telephony programs (such as Skype), and all other non-standard applications.
Q: Do I have to sign a fixed term contract?
A: You can decide whether you want to pay on a month-to-month basis, and whether you want to pay yearly
in advance – with iConnection you have a choice
Q: Does iConnection sell Routers?
A: Yes, you can buy your Router from us – contact Peter or send an email to peters@iconnection.co.za
Q: I want to sign up, what should I do?
A: You can both download the application form here, complete and fax/email to us, Fax: 012 663 2353 or email helpdesk@iconnection.co.za |
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| FOR IMMEDIATE ASSISTANCE ON SUPPORT SERVICES: |
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Marius Dauth
Snr Network Engineer & Web Administrator
Cell: 083 445 0642
mdauth@iconnection.co.za |
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Pierre Joubert
Network Engineer
Cell: 072 090 6386
pierrej@iconnection.co.za |
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| FOR IMMEDIATE ASSISTANCE ON iBURST: |
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