Untitled Document
 Support Level / Type 
  Hourly Rate
  Description
  Charge Time & Intervals

  Desktop Support

desktop support
  R375 excl VAT   Installation, Setup Configuration of   Workstation computers, applications,   peripherals etc.

  Workstation Support (Operating   Systems, applications, peripherals)

  Virus Removals Updates
  Minimum chargeable time:
  Telephonic Support: 15   minutes
  On-site Support: 1 hour   (call-out fee may apply)

  Network Support

network support
  R375 excl VAT   Installation, Setup Configuration of   wokstation computers, mapped   drives, sharing etc.

  Workstation Support (Network   applications, Firewalls, Remote   Desktop Sync)
  Minimum chargeable time:
  Telephonic Support:
  15 minutes
  On-site Support: 1 hour   (call-out fee may apply)

  Server Support

server support
  R450 excl VAT   Server Installations, Configurations   Support.

  High-level workstation support (set-up   of special functions and applications
  Minimum chargeable time:
  Telephonic Support: 15   minutes
  On-site Support: 1 hour   (call-out   fee may apply)

  Call-outs

call-outs







  If within 15km from our offices – no call-out fee will be charged

  If more than 15km from our offices – call-out fee of R320 excl will apply
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