| How it works: |
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2. Incoming tickets are saved
and assigned to our consultants |
3. Our consultants resolve your issues - quickly! |
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| Benefits of using the Helpdesk: |
- Using the facility is free & easy-to-use
- Experience fast, effective & measurable support
- You will be able to monitor your request from you logged it, to keeping track of the progress on your query, right through to finalization – you will know exactly what is going on at all times
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| How to use the helpdesk: |
- Mail your fault or query to helpdesk@iconnection.co.za
- Simply open your browser (Internet Explorer, etc.) and go to http://helpdesk.iconnection.co.za
- Click on “Open a New Ticket” then complete the short ticket application form
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| Besides logging faults, errors and queries, what else can you use the helpdesk for? |
- order stock like toners, cartridges, printers, mice, keyboards, headphones and flash drives
- obtain quotes for home, office and network based computer server equipment
- Obtain quotes for hardware & software
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| I have logged a fault, and the consultants can repair / fix my problem telephonically or with Remote Support - How will I be charged for telephone & Remote Support?
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- Any email configuration or ADSL account setup are completely free with no charge
- Any support related query like operating systems and applications or station-laptop and server based support are chargeable
- R85 excl. for the first hour and R125 excl. per hour thereafter
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| Need more information on our Remote Support Services? |
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| Need more information? Have some unanswered questions? |
| Contact one of our friendly IT Support Consultants: |
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Experience fast, effective & measurable IT Support! |
