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| Support |
Support Level / Type |
Hourly Rate |
Description |
Charge Time & Intervals |
Desktop Support
 |
R320 excl VAT |
Installation, Setup Configuration of Workstation computers, applications, peripherals etc.
Workstation Support (Operating Systems, applications, peripherals)
Virus Removals Updates
|
Minimum chargeable time:
Telephonic Support: 15 minutes
On-site Support: 1 hour (call-out fee may apply) |
Network Support
 |
R320 excl VAT |
Installation, Setup Configuration of wokstation computers, mapped drives, sharing etc.
Workstation Support (Network applications, Firewalls, Remote Desktop Sync) |
Minimum chargeable time:
Telephonic Support:
15 minutes
On-site Support: 1 hour (call-out fee may apply) |
Server Support
 |
R400 excl VAT |
Server Installations, Configurations Support.
High-level workstation support (set-up of special functions and applications |
Minimum chargeable time:
Telephonic Support: 15 minutes
On-site Support: 1 hour (call-out fee may apply) |
Call-outs
 |
If within 15km from our offices – no call-out fee will be charged
If more than 15km from our offices – call-out fee of R320 excl will apply |
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Telephone Number: |
086-110-0001
+27 12-663-2082 |
Hours |
Weekdays 8:00 am - 21:00 pm
Weekends 8:00 am - 18:00 pm |
Email |
helpdesk@iconnection.co.za |
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