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We are ICASA Licensed

Icasa
 
 
Support

 Support Level / Type 

  Hourly Rate

  Description

  Charge Time & Intervals


  Desktop Support

desktop support
  R320 excl VAT   Installation, Setup Configuration of   Workstation computers, applications,   peripherals etc.

  Workstation Support (Operating   Systems, applications, peripherals)

  Virus Removals Updates
  Minimum chargeable time:
  Telephonic Support: 15   minutes
  On-site Support: 1 hour   (call-out fee may apply)

  Network Support

network support
  R320 excl VAT   Installation, Setup Configuration of   wokstation computers, mapped   drives, sharing etc.

  Workstation Support (Network   applications, Firewalls, Remote   Desktop Sync)
  Minimum chargeable time:
  Telephonic Support:
  15 minutes
  On-site Support: 1 hour   (call-out fee may apply)

  Server Support

server support
  R400 excl VAT   Server Installations, Configurations   Support.

  High-level workstation support (set-up   of special functions and applications
  Minimum chargeable time:
  Telephonic Support: 15   minutes
  On-site Support: 1 hour   (call-out   fee may apply)

  Call-outs

call-outs







  If within 15km from our offices – no call-out fee will be charged

  If more than 15km from our offices – call-out fee of R320 excl will apply
iconnection support   iConnection
  Support
  Brochure

  Download here
quote   Get a Quote
  Click here
 
Telephone Number:
+27 12-663-2082
Hours
Weekdays 8:00 am - 21:00 pm
Weekends 8:00 am - 18:00 pm
Email
sales@iconnection.co.za
 
 
Dial-up Configurations:
  Windows 95
      Windows 98
      Windows Millennium
      Windows 2000
      Windows XP
       
 
Email Account Set-up :
  Setting up your email Account - Outlook Express
 
  Setting up your email Account - Microsoft Outlook - Office XP
FOR IMMEDIATE ASSISTANCE ON SUPPORT SERVICES:
 
Marius Dauth
Snr Network Engineer & Web Administrator
Cell: 083 445 0642 mdauth@iconnection.co.za
Pierre Joubert
Network Engineer
Cell: 072 090 6386
pierrej@iconnection.co.za
FOR IMMEDIATE ASSISTANCE ON iBURST:
 
Linda Leach
Marketing Manager
linda@sacc.co.za
 

 
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